What Salesforce Go Can Speed Up in Field Service and Where You Still Need Real Design Work

What Salesforce Go Can Speed Up in Field Service and Where You Still Need Real Design Work

What Salesforce Go Can Speed Up in Field Service and Where You Still Need Real Design WorkLeigh-Anne Nugent
Published on: 01/04/2026

A practical Office Hours Insight session on Salesforce Go for Field Service, covering faster setup for work types, territories, mobile features, and AI tools, plus where deeper design is still needed for preventative maintenance and calendar sync.

Salesforce Field Service Innovation
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How to Start Testing Agentforce for Mobile Workers in Salesforce Field Service

How to Start Testing Agentforce for Mobile Workers in Salesforce Field Service

How to Start Testing Agentforce for Mobile Workers in Salesforce Field ServiceLeigh-Anne Nugent
Published on: 01/04/2026

A practical Office Hours Insight session on improving the Salesforce Field Service mobile experience with emoji status cues and Agentforce for mobile workers, including setup steps, prompt templates, and pre-work brief testing.

AI & Automation Strategy
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What Field Service Leaders Should Be Paying Attention to Right Now

What Field Service Leaders Should Be Paying Attention to Right Now

What Field Service Leaders Should Be Paying Attention to Right NowLeigh-Anne Nugent
Published on: 01/04/2026

A practical roundup of the biggest Field Service takeaways from Agentforce World Tour, including outcome-based thinking, Salesforce Go, AI-assisted service, and the growing role of asset-centric operations.

Salesforce Field Service Innovation
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